世羅高原農場

Sera Kogen Farm
Flower village
Kamu no Sato
Sera Kogen Hana no Mori
Sera Fujien

Frequently asked questions

FAQ

Frequently asked questions

q

Can pets enter the gardens? Is there any entry cost?

a

Pets can enter free of charge. Please obey the rules below.

  • Please ensure that you take safety measures when accompanied by pets into the park (including in the parking lot), such as attaching leads, using carry bags, and using pet carts.
  • In addition, please continue using these same measures when taking photos or videos of your pets.
  • When taking photos or videos, please do not take any actions or set up any excessive performances that could damage or harm the flowers, such as installing a pedestal or sitting on top of the flowers. (You may be asked to leave the park should you be seen performing such actions.)
  • There are visitors who are afraid of animals. Please show respect towards these visitors.
  • Cleaning after one’s pet is the owner’s responsibility. Please collect and dispose of the pet’s droppings.
  • Please refrain from entering the shops, restaurants and cafés. However, you may be seated in the cafeteria’s terrace.
  • We will not bear any responsibility for incidents occurred inside the gardens. Please be aware that you are responsible for whatever happens while enjoying the gardens is your own responsibility
q

About drone photography/filming

a

If you shoot with a drone inside or around the park without permission, regardless of whether it is during or after park opening hours, a fine of 30,000 yen per person will be collected and the police will be notified for any reason. In addition, we will take the same measures if you have trespassed by using another point of entry aside from the regular entrance, without paying the entrance fee.

q

Garden hours and entry out of hours

a

Please refrain from entering outside of specified park opening schedules. Since we only operate seasonally, the park is closed for preparation while the flowers are not yet in bloom. The opening date has been set for each festival, so please check before visiting. Opening hours are basically from 9:00 to 18:00, but during the Golden Week holidays and the Obon period, the park is opens earlier and closes later, so please check the website.

q

Is it possible to enter outside normal hours?

a

Excepting during special events, the gardens receive maintenance outside normal hours, so entering then is forbidden.However, depending on flowering season, we may open earlier and close later. Please check our website for extended hours information.

No admissions are allowed for any reason during the closing period. Even the use of restrooms without permission is considered an illegal intrusion, for which a fine of 30,000 yen per person will be charged.

In addition, although the entrance may occasionally be left open for Park Management, as the area is privately owned, entry remains prohibited.

q

About loan wheelchairs

a

We loan wheelchairs free of charge. We loan them out on a first-come first-served basis; is not necessary to reserve them.

q

About cosplay photography sessions

a

We allow this, but please refrain from using extremely revealing outfits.In the case of using props, please consider the safety of other visitors.
[Sera Kogen Farm Regarding the use of the changing room]
[Sera Kogen Hana no Mori Regarding the use of the changing room]

q

About bringing your own bento/lunch

a

We allow this. Please use the benches in the gardens to enjoy your meal. However, please keep in mind it is forbidden to bring food from outside into the cafeteria and café.

q

Is it possible to get to the gardens through public transportation?

a

On Saturdays, Sundays and holidays, you can get to the gardens by acquiring a “Sera Noen Hanameguri Kippu” (Sera Gardens Flower Tour Ticket) at the Hiroshima Bus Center. This ticket includes the entrance fee in addition to a non-stop shuttle trip to Sera Kogen Farm.

You may find out more about the “Sera Noen Hanameguri Kippu” here.
No buses travel to Sera Kogen Farm on weekdays.It is possible to ride a cab or drive a rental car from the closest bus stop or train station.

q

Is the park open today?

a

The park is open 7 days a week during the periods of the Flower Events listed in the flower calendar. The park is closed for preparation outside of these periods.

q

Is it ok to hold events such as photo sessions in the park?

a

Please apply in advance, regardless of the size of the session, or of whether it will be conducted by an individual, corporation or association. You can apply by using the online form, or by telephone.。
https://ws.formzu.net/dist/S88524188/
Although there is a park entrance fee charged per person (including the organizer of the meeting), no usage fee is charged for the location.
In addition, please keep in mind the following points:

  • Business activities aimed at encouraging customers to participate in events, such as solicitations, calls, distribution of promotional materials, the setting up of pop-up stalls, booths or tables are strictly prohibited within the park. (You will be asked to leave the park should you be seen performing such actions.)
  • Please refrain from monopolizing an area for a long period of time during an event. In addition, please refrain from occupying toilet stalls or the washroom space for a long period of time when changing clothes. If you need a private room to change clothes, please use the changing room that we have available for rent.
  • Please do not stage any excessive performance liable to damage the flowers during an event. You may be asked to leave the park should you be seen performing such actions. (For example: Somebody directly entering the flowerbeds, placing a chair or a pedestal on the flowers, making soap bubbles above or between flowers, etc.)
  • We decline any and all responsibility for any trouble that might occur with other customers due to filming or taking photos. We ask that all troubles be resolved between the parties concerned.
Sera Kogen Farm Co., Ltd.