sera kogen flowers

Frequently Asked Questions

FAQ
Q Can I bring my pet? Is there an entrance fee?

Pets can enter free of charge. Please follow the rules below while inside the park:

  • Always use a leash (maximum length 1.5m), a pet carrier, or a pet stroller within the park, including the parking lot. If using a retractable leash, make sure to lock it to prevent it from extending. Apply the same precautions when taking photos of your pet.
  • Leashes must be held by hand at all times. Do not remove the leash for photography. Sharing such photos on social media encourages poor manners and is discouraged.
  • Do not sit on flowers or place stands or props that may damage them during photography. If such behavior is observed, you may be asked to leave the park.
  • Some guests may not be comfortable around animals. Please be considerate of others.
  • Owners must clean up after their pets and take waste home. Leaving pet waste on private property is considered illegal dumping and may be treated as a misdemeanor.
  • Pets are not allowed inside shops, restaurants, or food stalls. However, they are welcome in the terrace seating area attached to the cafeteria.
  • Do not place pets on tables within the park.
  • We are not responsible for any accidents or issues caused by pets inside the park. Please resolve any problems between the parties involved. Enjoy your visit responsibly.
Q About Drone Photography

Drone photography is generally not permitted. Please contact us in advance if you are filming for media or similar purposes. Operating drones from outside the premises is strictly prohibited. Regardless of whether it is during the open season or not, any unauthorized filming from within or outside the park will result in a fine of 30,000 yen per person and be reported to the police without exception.
The same measures will apply if someone enters the park without paying through unauthorized entrances.

Q About Opening Hours and Entry Outside Business Hours

Please refrain from entering the park outside of the designated opening periods and hours. Our park operates only during event periods and remains closed at other times for preparation. Each flower season has its own set of opening dates, so please check before visiting. Our standard opening hours are from 9:00 AM to 5:00 PM. During major holidays and the Obon period, we may open earlier or extend hours—please check our website for details.

Q Can I enter the park outside of the event periods?

Our park operates only during specific periods. Entry is not allowed outside of event periods due to park maintenance and flower cultivation. However, depending on blooming conditions, we may open earlier or extend the open period, so please check our website for updates.
Please note that during the closed period, entry is strictly prohibited for any reason. Even using the restroom without permission is considered trespassing and will result in a fine of 30,000 yen per person.
Although some service entrances may be open for maintenance, the park is private property and unauthorized access is strictly forbidden.

Q About Wheelchair Rentals

Wheelchairs are available free of charge. Reservations are not accepted, so please use them on a first-come, first-served basis.

Q About Cosplay Photography

Please refer to the latest guidelines for photography and events:

For those photographing in the park (PDF file)】【Photography permission application form (DOCX file)

Cosplay photography is allowed inside the park. Please follow the rules below:

  • Outfits that may disturb other guests are prohibited.
  • Prohibited costumes include: overly revealing clothing, mascot suits or masks, fake blood, uniforms of police, firefighters, Self-Defense Forces, security personnel, or any costume that violates public order and morals.
  • You may bring props such as replica swords, but please keep them stored when not shooting.
  • Please refrain from occupying any area for extended periods.
  • If you are using props, please be mindful of the safety of other guests.
  • Do not perform excessive acts that could damage flowers.
  • In the event of trouble with other guests during a shoot, we take no responsibility. Please resolve issues among yourselves.
  • If you fail to follow the rules, you may be asked to leave the park.

[About changing rooms at Sera Kogen Farm]
[About changing rooms at Sera Hana no Mori]
*Please note: No changing rooms are available at Flower Village Kamunosato or Sera Fuji Garden.

Q About Bringing Your Own Lunch

You are welcome to bring your own lunch. Please use benches and other seating areas inside the park. However, eating inside the cafeteria or café is not permitted.

Q Can I access the park using public transportation?

Yes, on weekends and holidays during specific periods, a direct bus service runs from Hiroshima Bus Center to Sera Kogen Farm, including the entrance fee, with the “Sera Flower Tour Ticket.
For more details on the “Sera Flower Tour Ticket,” please check [here].
Outside of these designated periods and on weekdays, there is no direct bus to the farm.
Please use a taxi or rental car from the nearest bus stop or train station.

Q Is the park open today?

We are open every day during the event periods listed in the Flower Calendar. Outside these periods, the park is closed for maintenance.

Q Can I host a photo shoot or event in the park?

Please refer to the latest guidelines for photography and events:

Photography Permission Application Form (DOCX file)】【For Those Photographing Inside the Park

  • At all farms operated by Sera Kogen Farm Group, any commercial activity or activity for personal profit without prior permission is strictly prohibited in any form. If such an act is discovered without permission, the individual(s) will be asked to leave immediately regardless of reason. In serious cases, the matter will be reported to the police.
  • Even with prior permission, promotional activities such as soliciting event participation, distributing flyers or POP materials, or setting up booths or tables aimed at general visitors are strictly forbidden.
  • (If such behavior is found, the individuals will be asked to leave.)
  • During events, please refrain from occupying any location for an extended time. Also, avoid monopolizing restrooms or sinks for changing. If you need a private area to change clothes, please use the changing rooms available.
  • Please do not carry out excessive setups that could damage the flowers.
  • (Examples: entering flower beds, placing chairs or stands among flowers, blowing bubbles over flowers, etc.)
  • If such acts are observed, you may be asked to leave.
  • We are not responsible for any trouble that occurs with other guests during photography or events. Please resolve such matters between the involved parties.
  • After submitting your event application, your identity will be verified at reception on the day of the event. Once confirmed, you will receive a pass indicating your event has been approved. Please wear it visibly during your activity.
  • If event recruitment is discovered without prior application or approval, you may be asked to cancel the event.

Contact Form

Contact Form
  • For email inquiries, please use the form below.
  • For media inquiries, including image usage, please refer to this page
  • It may take 1–3 business days to receive a response.
  • If your matter is urgent, please refer to the FAQ and contact us by phone (0570-074-075).
  • We are unable to respond to individual inquiries regarding bloom status or peak viewing forecasts. Please check the bloom information page on each event page.
  • Please note that we will not respond to emails concerning the above.
  • For travel agencies or bus companies making group reservations, please use the following form:
    Group Reservation Form (for travel agencies)

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